Job Summary:
This role is to supervise, coach and support a team of Care Associates to deliver safe, effective and person-centred Enhanced Home Personal Care (HPC+) services aligned to each client’s needs. Coordinate with internal teams, caregivers and external partners to deliver holistic support, monitor client well-being and continuously improve care outcomes.
Principal Responsibilities and Duties:
Staff Management
- Identify capability gaps and ensure staff are equipped with the skills and knowledge to perform their duties through coaching and/or arranging relevant training.
- Monitor and review staff performance, provide timely feedback, and initiate performance improvement and/or disciplinary processes when required.
- Mediate and resolve conflicts between clients and staff, and within the team, in a professional and timely manner.
- Coach staff on rapport-building, service recovery and problem-solving to address potential issues early.
- Plan and manage staff rosters, allocate tasks and ensure service coverage during leave or absenteeism.
- Provide support and guidance to promote staff well-being, engagement and retention.
- Ensure compliance with organisational policies, service standards, and relevant regulatory requirements.
- Verify and submit staff claims, timesheets and leave applications accurately and on time.
- Maintain accurate service and operational documentation and submit required reports within stipulated timelines.
- Collaborate with the multidisciplinary team and caregivers to monitor client progress, address emerging needs and improve well-being.
- Collaborate with external partners to support clients, advocate for their needs, and coordinate follow-ups where necessary.
- Identify and coordinate community resources (e.g., donors, volunteers, vendors) to support clients’ home maintenance and improvement needs.
- Co-organise and support funded programmes/activities for clients in accordance with programme requirements.
- Prepare and submit timely case notes, programme updates and required service reports.
Client Care
- Conduct InterRAI Check-Up assessments for new clients and perform six-monthly reassessments to review client care plans.
- Assess client needs, recommend appropriate resources and interventions, and refer to internal and/or external service providers when required.
- Document assessments, risk factors, critical information, care plans and interventions in the required systems and formats.
Vendor Management
- Coordinate and manage vendors engaged to provide additional care/support hours for clients.
Other responsibilities
- Handle community enquiries and referrals related to the HPC+ service.
- Perform Care Assessor, Care Planner and and Care Coordinator duties for the assigned sub-region, as required.
Essential Skills & Qualifications:
- Diploma/Bachelor’s in Nursing/Social Work/Allied Health, or related field.
- Preferably with experience in healthcare, eldercare, or community care with supervisory responsibilities.
- Strong leadership, communication, and problem-solving skills.
- Familiarity with Singapore’s community care sector and regulations.