Job Summary:
The Operations Manager supports the Head of Home Help in executing service delivery across Home Personal Care (HPC), Medical Escort and Transport (MET) and Meals-on-Wheels (MOW). This role ensures daily operations are efficient, client-centred, compliant with regulatory standards and aligned with strategic goals. The Operations Manager coordinates logistics, develops team leads, optimizes resources and explores manpower innovation, including volunteers and micro-jobbers, to enhance service sustainability.
Principle Duties & Responsibilities:
- Oversee daily operations to ensure timely, efficient, and high-quality delivery of HPC, MET, and MOW services.
- Implement and review standard operating procedures to improve workflow efficiency, safety and service consistency.
- Mentor and develop Team Leads to strengthen operational and leadership capability.
- Explore and integrate alternative manpower models (e.g. vendors, volunteers, micro-jobbers) to expand service capacity.
- Manage operational budgets, optimise resource planning and ensure accurate funding reporting.
- Optimise the service-mix for financial sustainability.Strengthen service coordination across Home Help streams for holistic client support.
- Track and report service performance, client satisfaction and manpower utilization data.
- Collaborate with internal stakeholders to build core-competencies & care-delivery mechanisms that enhances TOUCH Elderly Group’s ability to deliver quality & coordinated services.
- Build relationships & alliances with external stakeholders to enhance client care, increase market share and market penetration.
- Participate in projects and undertake other ad hoc duties as assigned to support service development and organisational goals.
Essential Skills and Qualifications:
- Degree in Healthcare, Business, or a related field with 5 years of relevant operational experience, including at least 2 years in a supervisory or team leadership role.
- Strong problem-solving and decision-making skills in dynamic environments.
- Service-oriented mindset with a passion for eldercare and community services.
- Ability to lead and motivate teams towards service excellence.
- Adaptability to operational challenges and innovation-driven improvements.
- Good interpersonal and communication skills for stakeholder collaboration.