Job Summary:
The Talent Acquisition Specialist plays a key role in attracting, assessing, and hiring quality talent to support TOUCH Community Services’ diverse programmes and services. This role works closely with hiring managers and HR Business Partners to understand workforce needs, develop effective recruitment strategies, and deliver a positive candidate experience that aligns with TOUCH’s values and organisational culture. The incumbent will also support employer branding initiatives and contribute to the continuous improvement of the recruitment process.
Principle Duties & Responsibilities:
Recruitment and Selection
- Manage end-to-end recruitment processes, including job postings, sourcing, screening, interviewing and offer management
- Partner with hiring managers and HR Business Partner to understand the role requirements and provide advice on hiring strategies
- Conduct initial candidate assessments to evaluate suitability, including behavioural and cultural fit
- Coordinate and facilitate interviews, ensuring a smooth and professional candidate experience
- Prepare salary proposals in alignment with internal benchmarks and sector guidelines
Sourcing & Talent Pipeline
- Develop and implement sourcing strategies through job portals, social media, referrals, and community networks
- Build and maintain a pipeline of potential candidates, particularly for critical and hard-to-fill roles
- Engage with educational institutions and community partners for outreach and recruitment initiatives
Employer Branding & Outreach
- Support initiatives to strengthen TOUCH’s employer brand and value proposition
- Represent TOUCH at career fairs and networking events
- Create engaging recruitment content aligned with organisational values and mission
Recruitment Strategy, Operations & Compliance
- Develop and implement recruitment strategies to attract and retain talent, ensuring TOUCH remains competitive in the talent market
- Ensure accurate and timely recruitment records and reports
- Adhere to recruitment practices and comply with organisational policies and relevant regulations (e.g., PDPA)
- Lead continuous improvement of recruitment processes and systems.
- Stay up to date on the sector hiring requirements and compliance based on the diversity services
Stakeholder Engagement
- Build strong working relationships with internal stakeholders across programmes and departments
- Provide regular updates on hiring progress and market insights
- Support in HR initiatives when required
Essential Skills and Qualifications:
- Bachelor’s degree in Human Resource Management, Business Administration, or related field.
- Minimum 5 years of progressive experience in recruitment or talent acquisition, preferably in a social service or mission-driven organisation
- Hands-on experience with end-to-end recruitment processes
- Familiarity with recruitment technologies and Applicant Tracking Systems (ATS)
- Strong interpersonal and communication skills
Core Competencies and Attributes:
- People-Centric & Mission Driven: Passion for community work and aligning talent with organisational purpose
- Stakeholder Management: Ability to build trust and influence hiring managers effectively
- Communication Skills: Strong verbal and written communication with the ability to engage diverse candidates
- Analytical & Critical Thinking: Ability to assess candidates and provide sound recommendations
- Adaptability & Resilience: Comfortable working in a fast-paced environment with evolving hiring needs
- Integrity & Confidentiality: Upholds high ethical standards in handling sensitive candidate information
- Proactiveness & Initiatives: Anticipates recruitment needs and drives improvements in sourcing and process