Join Us

Join Us

Who We Are

At TOUCH, we believe relationship is the foundation of the team, and we are committed to each other's growth and success. We are unique individuals yet part of the team. We will serve with compassion, and excellence is reflected in our work.

Who You Are

A creative and dynamic individual who has great passion and compassion for the poor and needy in the community. If you have a strong desire to impact lives, we invite you to join our Family. Be someone who makes an impact. Join us and help make everyone someone.

 

What We Offer

You can expect a vibrant working environment and a people-focused culture, with pro-family welfare and family benefits to enhance the quality of your family life. This is where you can impact the lives of others and find a great sense of job satisfaction.

Join Us

Assistant Manager (Partnership)

Job Summary

To manage grants through their life cycle and ensure proper due diligence for all grants, including working effectively with different programme staff at TOUCH and cultivating strong donor relations with Grantmakers, to meet the financial needs of TOUCH. 


Main Responsibilities
  • 1) Grant-Maker Relationship Development

    • - Actively develop, steward, and manage relationships with grant-makers (private foundations or government bodies) to promote an on-going partnership with TOUCH
    • - Perform relevant research to identify available grant opportunities from government agencies & foundations (local & overseas).

     

    2) Grant Writing & Pitching

    • - Co-develop programmes with programme staff that meet the funding criteria of grant makers.

     

    3) Grant Reporting

    • - Co-produce with programme staff the progress reports for submission to funder within the stipulated deadlines. 
    • - Provide support for grant/gift administration and funder-related event management, where necessary. 

     

    4) Undertake and perform other tasks and duties as assigned based on organizational need.


Working Conditions

  • 5-day work week: Mon - Fri, 9am - 6pm
  • Attractive remuneration and staff benefits
  • Location - Bukit Merah Central 

Requirements

 

  • Degree level educated or equivalent 
  • 3-5years of direct experience in grant-writing/grant management
  • Project Management Skills 
  • Experience in managing / building a portfolio of charitable development opportunities.
  • Ability to develop relationships with grant making bodies 
  • Ability to work within a team. 
  • Experience with basic financial management skills including developing and monitoring budgets and financial reporting.
  • Ability to prioritize work, meet deadlines and produce quality results on time with attention to detail
  • Basic Word-processing suite (MS Office)
  • Prior CRM software familiarity a plus
Community Staff Nurse / Enrolled Nurse (Elderly Group - TOUCH Home Care)

Principal Responsibilities and Duties:

Provide home-based nursing services to help the frail elderly age in his own home, with the greatest independence and quality of life
Health monitoring and nursing procedure
Conduct home-based needs assessment and coordinate care services
Conduct eldercare training for caregivers / staff / volunteers

Working Conditions:

5-day work week: Mon-Fri, 9am-6pm
Attractive remuneration and staff benefits
Location - Ang Mo Kio / Toa Payoh

Requirements:

Full Registration/Enrolment with Singapore Nursing Board
Able to converse in simple Mandarin with Mandarin-speaking elderly / caregivers

Executive - Operations & Facilities Management (Corporate Operations)

Job Summary

Responsible for providing Workplace Safety and Health (WSH), Business Continuity Planning (BCP), Facilities related support to ensure smooth operations for the organization and in charge of front desk operations.


Main Responsibilities
  • Coordinate and maintain BM facilities and operations.
  • Assist and supports Operations and Facilities manager for department, WSH and BCP related matters.
  • Generate departmental reports
  • Source and renew office insurance for entire TOUCH


Working Conditions

  • 5-day work week: Mon - Fri, 9am - 6pm
  • Attractive remuneration and staff benefits
  • Location - Bukit Merah Central 

Requirements
  • Diploma holder
  • Minimum 3 years of relevant working experience
  • Attentive to details
  • Analytical and Problem-Solving Skills
  • Ability to work cohesively in a cross functional team environment
  • Resourceful
  • Good organizational and project management skills
Executive - Research (Impact & Reseach)

Job Summary

Your key responsibility will be to manage and contribute to a portfolio of projects comprising research studies, programme design, monitoring, and evaluation to improve programme efficacy and outcomes of beneficiaries. 

Activities include project management, applying evidence in programme design, developing indicators for monitoring and evaluation, providing implementation support, conducting research studies and research synthesis. You will also contribute to strategic organisational development and capability building projects


Main Responsibilities
  • 1) Support research studies and activities

    • - Conduct literature reviews
    • - Scope research studies and design surveys
    • - Prepare reports and present findings through reports, newsletters, presentation, etc.

     

    2) Work with programme teams to design and develop evidence-informed programmes and interventions

    • - Project planning and management
    • - Building strong relationships with stakeholders
    • - Provide relevant evidence-based information
    • - Support in needs assessment/ situational analysis and synthesis
    • - Develop monitoring indicators and scales for programme monitoring and evaluation (both internal and external)
    • - Contribute to proposal writing
    • - Support teams in programme implementation to ensure monitoring process is in place

     

    3) Work alongside teams for programme monitoring and evaluation (both internal and external)

    • - Co-ordinate and manage programme evaluation projects with external programme evaluators
    • - Support programme monitoring and evaluation of internal programme evaluations
    • - Prepare reports and present findings through reports, newsletters, presentation, etc.

     

    4) Contribute to organisational capability building e.g. training workshops, etc.

    • - Support in preparing and conducting training on related impact and research topics


Working Conditions

  • 5-day work week: Mon - Fri, 9am - 6pm
  • Attractive remuneration and staff benefits
  • Location - Bukit Merah Central 

Requirements
  • A good degree in any discipline, preferably with prior experience conducting research programme design, monitoring and evaluation
  • Excellent written and verbal communication skills
  • Qualitative and quantitative research design, data collection and analysis skills
  • Strong ability to interpret, analyse and synthesise data
  • Strong project and stakeholder management skills
  • Proficiency in using statistical software such as SPSS or Nvivo to conduct data analysis
Executive / Coach - Programme (Integrated Family - TOUCH Youth Enablement)

Main Responsibilities

  • Youth engager in centre, classroom and sports
  • Coach and mentor youths in personal effectiveness
  • Plan and keep track of budget
  • Design, execute and evaluate youth programmes effectively
  • Develop customized programmes to increase effectiveness in meeting the needs of youths
  • Recruit and deploy volunteers effectively for programmes
  • Co-ordinate operation matters with partners involve in programmes
  • Research evidence-based frameworks and programmes to validate the work

Working Conditions

  • 5-day work week: Mon-Fri, 9am-6pm
  • Attractive remuneration and staff benefits
  • Location - West / Central

Requirements

  • Degree holder preferably with 1 year of youth work experience
  • Good communication, interaction and facilitation skills
  • Proficiency in Microsoft Office applications, online games and applications
  • Knowledgeable in youth landscape and frameworks
  • Passion for working with youths
Lifeskills Coach (Special Needs Group - TOUCH Centre for Independent Living)

Job Summary

As a Lifeskills Coach, the incumbent attend to all matters of the clients in their Form Class, at TOUCH Centre for Independent Living (TCIL), and conduct training in Activities of Daily Living (ADL) and Community Living Skills (CLS), as well as social and recreational activities to engage the clients meaningfully.


Main Responsibilities

  • 1. Lifeskills Coach in Charge of a Form Class

    • - Plan and draft the Individual Care Plan of clients in Form Class based on Centre’s admission assessment, MSF Client Assessment Form (CAF), caregivers’ feedback and needs observed by other staff.
    • - In charge of administrative duties such attendance, collection of forms and fees etc.
    • - Inform the Administration Staff and Social Worker if there are changes in clients’ personal information, financial situation or records.
    • - Maintain Form Class classroom’s environment (notice boards and update of information), and stationery budget.
    • - Behaviour management of clients in Form Class: tracking and intervention (basic discipline, behaviour chart, reward system etc).
    • - Maintain a courteous and respectful 2-way communication with clients’ families to keep them informed of activities at the Centre, welfare of clients, conduct and progress of clients through regular phone contacts, home visits and report books.

     

    2. Planning and Implementation of Training and Enrichment Programme

    • - Plan and conduct training in the area of daily living skills and community living skills based on clients’ IEP.
    • - Assess and report the progress of clients in the training classes to Supervisor, Form Class Coaches and parents on a half-yearly basis (assessment and report book).
    • - Plan and conduct social and recreational activities (enrichment).
    • - Ensure safety of clients at all times during operating hours.

     

    3. Other Responsibilities

    • - In charge of at least one Centre’s activity and one operational duty eg. Centre celebration (Monthly Birthday celebration, Chinese New Year, National Day, Christmas), Centre Outing, Purple Parade, Flag Day; Sports inventory, Kitchen inventory, IT inventory, Facilities management, or respective taskforces (Curriculum taskforce, Transitional management, Health Screening etc)


Working Conditions

  • 5-day work week: Mon - Fri, 9am - 6pm
  • Attractive remuneration and staff benefits
  • Location - Bukit Merah Central / Ubi

Requirements
  • Diploma or Degree holder
  • Preferably with Special Education or Disability Studies trained with 1-2 years of experience working with persons with special needs.
  • Basic skill in MS Excel, MS Doc.
Officer - Administration (Corporate Operations)

Job Summary

In charge of front desk operations and providing administrative and facilities related support to ensure smooth operations for the organization. 


Main Responsibilities
  • Coordinate and maintain BM facilities and operations. 
  • Assist and supports Operations and Facilities manager for department matters.
  • Generate departmental reports.
  • Managing TOUCH mainline
  • Process BM HQ telephone, postage, photocopy, office rental and utilities billing. 
  • Coordinate and renew Motion Picture License for entire TOUCH.
  • Coordinate name card & company collaterals printing.
  • Coordinate sponsorship scheme (administered by NCSS) for all TOUCH services.
  • Source and renew office insurance for entire TOUCH


Working Conditions

  • 5-day work week: Mon - Fri, 9am - 6pm
  • Attractive remuneration and staff benefits
  • Location - Bukit Merah Central 

Requirements
  • Diploma holder
  • Minimum 3 years of relevant working experience
  • Attentive to details
  • Good communication skills
  • Ability to use excel
  • Phone ethnics
  • Take initiatives
Psychologist (Wellness Group - TOUCH Mental Wellness)

Job Summary:

As a Psychologist with our Mental Wellness team, you will provide psychological support and services to clients and their families to multifaceted youth issues related to mental health.

Principal Responsibilities and Duties:

Clinical screening and assessment
Develop care plans
Provide psychotherapy for youths and families
Provide consultation or training related to MH
Work with various stakeholders in managing cases

Working Conditions:

5-day work week: Mon-Fri, 9am-6pm
Attractive remuneration and staff benefits
Location - Bukit Merah Central 

Requirements:

Masters in Psychology
At least 2 years of experience in mental health related work
Registered with Singapore Psychological Society

Senior Executive - Digital Experience (Transformation Office - Tech)

Job Summary
Actively support TOUCH’s Digital Transformation journey by working closely with external and internal stakeholders and vendors to maintain and support TOUCH’s frontend systems and marketing technology platforms that enable Digital Capability in TOUCH.

Main Responsibilities

  • Align digital transformation strategy with TOUCH strategic pillars (People, Programme, Platform and Partnership) to transform TOUCH into a data-driven and client-centric organisation.
  • Collaborate with internal stakeholders and vendors to design, implement, maintain and support digital end-to-end processes spanning across TOUCH systems
  • Guide and educate Digital Marketing, Partnership and direct service teams in the use of marketing technology platforms to maximise ROI
  • Work with internal and vendor teams to implement, maintain and support TOUCH frontend system and marketing technology platforms, support issues and problem management, and design solutions to satisfy business needs.
  • Use technical knowledge and expertise to conduct functional impact analysis, analyse business processes and requirements
  • Analyse cloud service providers release plans, propose recommendations and work with internal teams and vendors to carry out action plan
  • Ensure all business and technical documentation are kept up to date
  • Ensure internal and vendor teams address and solve issues and problems in a timely manner to meet defined Service Level Agreements (SLAs)
  • Monitor and address key issues with data flow between marketing and customer data sources
  • Contribute as a member of a cross-functional, agile delivery team.


Working Conditions

  • 5-day work week: Mon-Fri, 9am-6pm
  • Attractive remuneration and staff benefits
  • Location - Bukit Merah Central      


Requirements

  • Degree in Computer Science, Information Technology or a related technical discipline
  • At least 5 years of relevant working experience
  • At least 3 years working experience in Web Content Management (CMS) / Digital Experience (DXP) and Digital Marketing Automation solutions
  • Working experience with technology such as Adobe Experience Cloud, Optimizely Content Cloud, SiteCore Experience Manager, Sitefinity DXP; Adobe Marketo Engage, HubSpot Marketing Hub, Optimizely Data Platform, SiteCore Content Hub, SiteCore Send; and Google Analytics
  • Knowledgeable and experienced in web application development, vendor and agile project management
  • Good communication skills
  • Strong grasp of digital concepts, technology and business models is advantageous.
  • Strong problem-solving and analytical skills
  • Hands-on with a can-do attitude
  • Positive attitude and a team player
  • Energised by innovation projects and technology adoption in social services.
  • Work experience with Search Engine Optimization (SEO) and Search Engine Marketing (SEM) is an advantage
Senior Executive - Systems Applications (Transformation Office - Tech)

Job Summary
Actively support TOUCH’s Digital Transformation journey by working closely with external and internal stakeholders and vendors to maintain and support TOUCH’s backend systems that enable Digital Capability in TOUCH.

Main Responsibilities

  • Align digital transformation strategy with TOUCH strategic pillars (People, Programme, Platform and Partnership) to transform TOUCH into a data-driven and client-centric organisation.
  • Collaborate with internal stakeholders and vendors to design, implement, maintain and support digital end-to-end processes spanning across TOUCH systems
  • Work with internal and vendor teams to, maintain and support TOUCH backend systems built on Dynamics 365 (D365) Customer Relationship Management (CRM) and Business Central (BC), support issues and problem management, and design solutions to meet business needs.
  • Use technical knowledge and expertise to conduct functional impact assessments, analyse business processes and requirements
  • Analyse cloud service providers release plans, propose recommendations and work with internal teams and vendors to carry out action plan
  • Ensure all business and technical documentation are kept up to date
  • Ensure internal and vendor teams address and solve issues and problems in a timely manner to meet defined Service Level Agreements (SLAs)
  • Monitor and address key issues with application programming interfaces (APIs)
  • Contribute as a member of a cross-functional, agile delivery team.


Working Conditions

  • 5-day work week: Mon-Fri, 9am-6pm
  • Attractive remuneration and staff benefits
  • Location - Bukit Merah Central      


Requirements

  • Degree in Computer Science, Information Technology or a related technical discipline
  • At least 5 years of relevant working experience
  • At least 3 years working experience in Customer Relationship Management, Enterprise Resource Planning and Reporting solutions
  • Working experience with technology such as Microsoft 365, Dynamics 365, Azure, Power Platform, SQL Server Reporting Services (SRSS), Jet Report and APIs
  • Knowledgeable and experienced in application development, vendor and agile project management
  • Good communication skills
  • Strong grasp of digital concepts, technology and business models is advantageous
  • Strong problem-solving and analytical skills
  • Hands-on with a can-do attitude
  • Positive attitude and a team player
  • Energised by innovation projects and technology adoption in social services
Senior Executive (Strategic Communications)

Job Summary

Promote the work of TOUCH through strategic planning of content on various communication platforms, including traditional media, social media and online communication platforms. This includes the implementation of content for different stakeholders to gain greater awareness of TOUCH as a strategic solution provider.

The incumbent is also responsible for the development and execution of the internal communication efforts for the organisation and guest-of-honour protocols during TOUCH events, supporting the CEO Office with the communication of organisational policies, and managing external stakeholders .


Main Responsibilities
 

  • Create and curate content pieces for strategic messaging across platforms and purpose
  • Strategize the utilisation of online and print platforms for outreach and engagement for mindshare
  • Edit language and content for communications platforms
  • Manage corporate communications including writing speeches and emcee scripts, manage event protocol for Guests-of-Honour and VIPs at TOUCH events
  • Execute the internal communication messaging and efforts for the organisation
  • Manage relationship with members of the media
  • Assume the role of main liaison between organisation spokespersons and members of the media
  • Identify angles for organisation to be profiled in the media
  • Assist with drafting media responses to profile the expertise and work of the organisation


Working Conditions

  • 5-day work week: Mon-Fri, 9am-6pm
  • Attractive remuneration and staff benefits
  • Location - Bukit Merah Central      


Requirements

  • Degree in Mass Communications, Public Relations, English, and/or New Media from a recognised institution
  • At least 5 years of prior relevant experience in corporate communications, public relations, editorial or publishing
  • Excellent verbal and written communication skills as well as proofreading and editorial skills 
Senior Officer - Logistics (Elderly Group - TOUCH Home Care | MOW)

Main Responsibilities

  • Independently coordinate with Caterer on daily meal requirements such as:

Review menu and coordinate with caterer to supply correct quantity and meals, and at the required timings.
Provide information on the quantity and meal types.
Provide feedback received from elderly or staff pertaining to the food supplied.

  • Manage volunteers independently:

Screen and deployment of volunteers.
Plan volunteer roster per delivery session
Prepare delivery list.
Conduct briefing to individual or corporate group volunteers.
Coordinate with volunteers to deliver ration packs.
Assist volunteers when they encounter issues.
Arrange for volunteer coordinators for weekends and public holidays.

  • Administrative work:

Generate monthly reports.
Submit monthly claims.
Provide support and guidance to MOW Logistics Officer.

  • Other responsibilities:

Screen new referrals independently.
Assist in identifying presenting/underlying issues and problems to design a care plan to promote better independence for client at home.


Working Conditions

  • 5-day work week: Mon-Fri, 9am-6pm
  • Attractive remuneration and staff benefits
  • Location - Toa Payoh      


Requirements

  • MSOffice 365.
  • Passionate to serve the elderly.
  • Patient and sensitive to the needs of the elderly.
  • Good in problem solving and critical thinking.
  • Good interpersonal and communication skill.
Teacher / Para Educator (Integrated Family - TOUCH Child Care)

Job Summary
Plan, develop and implement early childhood programmes to a group of children in the centre.

Main Responsibilities

  • Plan and implement a holistic and developmentally appropriate early childhood curriculum for K2, K1, N & PG level
  • Provide a safe, conducive learning environment for the care and development of children in the centre
  • Provide activities, apparatus and equipment to support the various curriculum areas
  • Deliver quality service to meet the needs of children and families


Working Conditions

  • 5.5-day work week, Mon - Sat
  • Attractive remuneration and staff benefits
  • Location - Clementi / Hougang   


Requirements

  • Diploma holder in Pre-school Education - Teaching (DPE-T) / Diploma in Early Childhood Care and Education (DECCE-T), or its equivalent recognised by ECDA for K1/K2 teacher
  • Has been registered with ECDA and attained a L2 certification
  • Adequate knowledge of current early childhood care and education development theories, research and practices
  • Familiar with government regulations, quality assurance framework (Child Care Act and Regulation, SPARK etc.)
  • Demonstrate good active communicative skills
  • Good team player, able to bulid constructive working relationship characterized by a high level of cooperation and mutual respect

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Application Forms  Download .PDF  Download .DOC

Qualified candidates, please download the application form and submit with full resume and a recent photograph to Human Resource, TOUCH Community Services Limited . All applications will be kept in strict confidential. We regret that only short-listed candidates will be notified. 

Human Resource, TOUCH Community Services Limited Address:

Blk 162 Bukit Merah Central #05-3545, Singapore 150162 

Email Address: [email protected] 
Fax Number: (65) 6377 0121