About the Activity
TOUCH Care Line is a helpline for all caregiving-related matters.
Care Line is manned by our team of experienced care coordinators who are familiar with issues on the ground. Journeying with an average of 130 callers a month, the care coordinators go beyond information and referral services to discuss care options based on caregiver’s unique situation, lend a listening ear and work together with families to offer practical solutions.
Volunteers will be expected to attend a free recruitment and training programme over 1 half day sessions, and be attached to a Senior Care Coordinator for on-the-job training before deployment for 8 weeks.
Schedule & Commitment
Due to the vulnerable nature of the caregivers, prospective volunteers will undergo a 2-stage training programme before being deployed as independent Care Coordinators.
Introductory Training Date:
6th August 2025, 9 AM - 1 PM
Volunteering Commitment period after Introductory Training:
Please commit to a minimum of 6 hours per week for at least 1 year, including on-the-job training (OJT).
Volunteering hours: 9am - 12pm or 2pm - 5pm
Venue: 44 Ang Mo Kio Avenue 10, option to work from home after OJT
Volunteering hours: 9am - 12pm or 2pm - 5pm
Venue: 44 Ang Mo Kio Avenue 10, option to work from home after OJT
*Note: Volunteers will be assessed for suitability after the Introductory training. Volunteers not suitable will be advised on alternative volunteer roles with a better fit.
Position Available
TOUCH Care Line Care Coordinator
Requirements:
- 19 years old and above
- Interested in supporting distressed or overwhelmed caregivers who are often overlooked
- Interested in learning about the caregiving landscape in Singapore
- Looking for remote volunteer activitiesConfident in using Microsoft and Windows software
Your primary role involves:
- Provide a listening ear and seek to understand care situation
- Provide basic care navigation with caregiver
- Discuss with caregivers about appropriate products and services available in the care sector based on their situation
- Carry out de-escalation techniques for caregivers facing significant emotional distress
- Escalate complex cases to Senior Care Coordinator
A: Training venues are at Ang Mo Kio. Upon completion of on-the-job training, volunteers will be able to perform the shifts remotely from home.
Volunteer With Us Now
Sign up before 1st Aug 2025. Please commit to a minimum of 6 hours per week for at least 1 year (including on-the-job training).