TOUCH is committed to upholding high standards of corporate governance and compliance with all applicable laws and regulatory requirements. We conduct our work in accordance with the law, within ethical boundaries, and with integrity.

Our Commitment

TOUCH expects our Board, management, employees and volunteers to comply with applicable laws, regulations and internal policies.This policy provides a channel for employees and stakeholders — including volunteers, donors, partners, vendors, beneficiaries and members of the public, to raise concerns about suspected wrongdoing or misconduct.It enables TOUCH to take appropriate and timely action, and supports a culture of ethics, respect and transparency.

What Can You Report?

The Whistleblowing Policy is intended to cover serious concerns relating to non-personal matters, such as:

Misappropriation of funds, supplies or other organisational assets
Improper handling or reporting of money or financial transactions
Unauthorised disclosure of confidential or proprietary information to external parties
Verbal, physical or emotional abuse of clients
Actions that bring TOUCH to disrepute
Inappropriate relationship with clients
Unauthorised destruction, removal or misuse of records, furniture, fixtures or equipment

The Whistleblowing Policy is not intended to cover:

General feedback or complaints
Service quality issues
Staff grievances or HR-related matters

For these matters, please use the appropriate feedback, service or HR channels.

How to Make a Report

You may submit a report by email to: touchwhistleblow@touch.org.sg

Please include the following information where available:

The reason for raising the observation.
Background details, including who was involved, what happened, when and where it happened, and how it occured.
Any available evidence or supporting information.

Safeguards

Confidentiality

Reports of suspected wrongdoing, as well as the identities of those involved, will be treated in confidence to the fullest extent possible, while allowing for a thorough and fair investigation.

Whistleblower are encouraged to provide their names and contact details to facilitate follow-up enquiries and investigations where necessary.If disclosure of the whistleblower's identity is required by law or is necessary for the investigation, TOUCH will seek the whistleblower's consent where reasonably practicable.

Report Made in Good Faith

Employees who report suspected wrongdoing in good faith will be protected from harassment, retaliation, or any adverse employment consequences.

Malicious Reports

Staff who intentionally file a false report of wrongdoing will be subjected to disciplinary actions which may include termination of service.